Privacy Policy

Effective Date: 25/02/2025
Last Updated: 25/02/2025

Welcome to MJN Facility Management. We take your privacy seriously and are committed to safeguarding your personal data. This Privacy Policy provides detailed insights into how we collect, use, store, and protect your information when you visit our website or use our services. By accessing our website or using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect different types of personal data to provide and improve our services effectively.

1.1 Personal Information You Provide

When you use our services or interact with us, you may voluntarily provide personal information, including but not limited to:

• Full name, email address, phone number, and mailing address.

• Payment details for service transactions.

• Inquiry details, complaints, feedback, and reviews.

• Account credentials if you create an account with us.

• Location data when using our services.

• Any other relevant information you share for availing our services.

1.2 Automatically Collected Information

Certain information is collected automatically when you access our website, including:

• Your IP address and device details.

• Browser type, operating system, and browsing behavior.

• Website usage statistics and access logs.

• Cookies and similar tracking technologies (refer to our Cookie Policy for details).

• Location and GPS data to optimize service delivery.

1.3 Information from Third-Party Sources

We may receive additional information about you from third parties, such as:

• Publicly available sources and government records.

• Business affiliates and service providers that assist in fulfilling service requests.

• Social media platforms if you interact with us via social networks.

• Ride history and behavior analytics from third-party service providers.

2. How We Use Your Information

We process personal data for multiple business purposes, including:

• Providing, maintaining, and improving our facility management services.

• Processing payments, service requests, and customer inquiries.

• Communicating with you regarding promotions, updates, and support.

• Enhancing user experience by analyzing website performance and visitor interactions.

• Tracking and optimizing service routes through GPS technology.

• Enabling AI-driven analytics for personalized service recommendations.

• Complying with legal and regulatory obligations.

• Detecting, preventing, and addressing fraudulent or unlawful activities.

• Conducting internal audits and quality assurance to improve service delivery.

• Providing personalized offers and recommendations based on usage patterns.

• Maintaining service history and logs for troubleshooting and operational analysis.

• Training and development of customer service representatives for improved communication.

3. Sharing Your Information

We do not sell or rent personal data. However, we may share information with:

3.1 Third-Party Service Providers

To provide seamless services, we may engage third-party vendors for:

• Payment processing and transaction handling.

• IT support and website hosting.

• Customer support and email communication services.

• GPS and location tracking technology providers.

• Analytics firms to improve service efficiency.

• Fraud detection and cybersecurity firms to prevent unauthorized access.

• Marketing agencies to deliver relevant promotional content.

• Survey and feedback collection agencies to measure customer satisfaction.

3.2 Legal and Regulatory Compliance

Your personal data may be disclosed when necessary to:

• Adhere to legal requirements, subpoenas, or government requests.

• Protect rights, enforce terms of service, or respond to legal claims.

• Share ride details in case of legal investigations or disputes.

• Assist law enforcement in the case of fraudulent activities or cyber threats.

• Comply with tax, accounting, and other regulatory requirements.

3.3 Business Transfers

In the case of a merger, acquisition, or business restructuring, your information may be transferred to the new entity.

4. Data Security Measures

We implement robust security measures to protect personal data from unauthorized access, loss, misuse, or alteration. While we strive to ensure data security, absolute protection cannot be guaranteed due to the evolving nature of cyber threats. Security features include:

• Data encryption protocols.

• Secure payment gateway compliance.

• Restricted data access for employees on a need-to-know basis.

• AI-based monitoring systems to detect fraud and suspicious activities.

• Secure cloud storage solutions with access controls and logging.

• Regular security audits and penetration testing to identify vulnerabilities.

• Two-factor authentication and secure login measures for user accounts.

5. Data Retention Policy

We retain personal information only for as long as necessary to fulfill the outlined purposes or comply with legal obligations. When retention is no longer required, we securely delete or anonymize the data.

• Payment transaction records are kept for compliance with financial regulations.

• Customer service inquiries are retained for quality monitoring and dispute resolution.

• Location data may be stored temporarily for route optimization and customer convenience.

• Backup logs are maintained securely and deleted after a specified retention period.

6. Your Rights and Choices

You have certain rights regarding your personal information, including:

• Access: You can request a copy of your personal data.

• Correction: You can request corrections to inaccurate or incomplete data.

• Deletion: You may request the removal of your personal information under specific conditions.

• Restriction & Objection: You may object to or request limitations on data processing.

• Withdraw Consent: If processing is based on consent, you may withdraw it at any time.

• Control over Location Data: You may disable location tracking through your device settings.

• Opt-out of Marketing: You can opt-out of promotional emails or targeted advertisements at any time.

• Data Portability: You may request to transfer your data to another service provider.

For any such requests, contact us at [Insert Contact Email].

7. Cookies and Tracking Technologies

Our website and services use cookies and similar tracking technologies to enhance user experience, analyze traffic, and personalize content. You may manage cookie preferences through your browser settings. Refer to our Cookie Policy for more details.

8. Third-Party Links and External Sites

Our website may include links to third-party websites. We are not responsible for their privacy policies or practices. We recommend reviewing their privacy policies before sharing personal data.

9. Children’s Privacy Protection

Our services are not directed at children under 18 years of age. We do not knowingly collect data from minors. If we become aware that a child has provided personal information, we will take steps to remove it promptly.

10. International Data Transfers

If you are accessing our services from outside [Your Country], your data may be transferred and stored in a jurisdiction with different data protection laws. We take necessary measures to ensure your information is treated securely.

11. Policy Updates and Changes

We may update this Privacy Policy periodically. Any modifications will be reflected with an updated Effective Date. Continued use of our services signifies acceptance of the updated policy.

12. Dispute Resolution

In the event of a dispute regarding our privacy practices, we encourage you to contact us first to seek resolution. If unresolved, disputes will be subject to:

• Mediation and arbitration procedures.

• Applicable legal jurisdiction where MJN Facility Management operates.

• Compliance with governing data protection laws.

• Legal proceedings in the appropriate court of law where necessary.

13. Contact Information

For questions, concerns, or data-related inquiries, reach out to us at:

MJN Facility Management

Our Address: Sompura Village, 2nd Cross, Sompura Gate, Sarjapura Main Road, Bangalore - 562125.
Contact Number: 

9590033332 / 8197676142

Email Address:

mjn77facility@gmail.com